E911 Communications
 
The Harnett County 911 Center operates a sophisticated Computer Aided Dispatch System. This CAD system assists the Telecommunicators in Call Entry, 911 Call Tracing (Land and Cellular), Tracking the status of Law Enforcment, Fire/Rescue, and EMS Units as well as Mapping the location of calls. The 911 Center currently employs 15 full-time Telecommunicators and 2 full-time Call Taker positions. Telecommunicators currently work 12 hour rotating shifts and are highly trained in handling 911 communications including Emergency Medical Pre-Arrival Instructions. On average the 911 Center will dispatch 140 Law Enforcement Calls, 52 Fire/Rescue/EMS calls, and receive countless calls for non-emergency assistance.

Dianne Raynor
Communications Director

The 911 Center currently dispatches for the following agencies:
  • Harnett County Sheriff's Office
  • Angier Police Dept
  • Lillington Police Dept
  • Coats Police Dept
  • Erwin Police Dept
  • Harnett County EMS
  • Fire Marshal & Emergency Management
  • 7 area EMS Squads
  • 13 area Fire Departments





      Dispatcher interface with the CAD Program used to keep up with emergency calls


      Mapping program that shows dispatcher unit locations in real time.