Dianne RaynorCommunications Director
The Harnett County 911 Center operates a sophisticated Computer Aided Dispatch System. This CAD system assists the Telecommunicators in Call Entry, 911 Call Tracing (Land and Cellular), Tracking the status of Law Enforcment, Fire/Rescue, and EMS Units as well as Mapping the location of calls. The 911 Center currently employs 15 full-time Telecommunicators and 2 full-time Call Taker positions. Telecommunicators currently work 12 hour rotating shifts and are highly trained in handling 911 communications including Emergency Medical Pre-Arrival Instructions. On average the 911 Center will dispatch 140 Law Enforcement Calls, 52 Fire/Rescue/EMS calls, and receive countless calls for non-emergency assistance.
The 911 Center currently dispatches for the following agencies:
- Harnett County Sheriff's Office
- Angier Police Dept
- Lillington Police Dept
- Coats Police Dept
- Erwin Police Dept
- Dunn Police Dept
- Harnett County EMS
- Fire Marshal & Emergency Management
- 7 area EMS Squads
- 13 area Fire Departments
Dispatcher interface with the CAD Program used to keep up with emergency calls
Mapping program that shows dispatcher unit locations in real time.