Organization:

E911 Communications

 About Us

The Harnett County 911 Communications Center, state of the art Communications Center, serves as the Public Safety Answering Point (PSAP) for all of Harnett County, North Carolina. Our center operates 24 hours a day, 7 days a week, ensuring that every call for help is answered with professionalism, compassion, and urgency. The 911 Center is staffed by a dedicated team of 23 full-time Telecommunicators, a Systems Administrator, Training Officer/Quality Assurance Manager, Administrative Assistant, and Director. Together, this team processes an average of 500 calls for service every 24 hours, coordinating emergency response for thousands of residents and visitors each year. All Harnett County Telecommunicators are nationally certified through the International Academies of Emergency Dispatch (IAED) in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD). This specialized training ensures that callers receive life-saving instructions while help is on the way—whether the emergency involves law enforcement, fire, or medical needs.

The center provides dispatch services for the Harnett County Sheriff’s Office, all five municipal police departments, all county fire departments, Harnett County EMS, Harnett County Emergency Management, and the Harnett County Fire Marshal’s Office. In addition, the center offers after-hours answering services for departments such as DSS, Animal Control, and others.Working in a fast-paced, high-stakes environment, our Telecommunicators are the calm voices behind every emergency call—making critical decisions, coordinating resources, and ensuring that help reaches those in need as quickly as possible.

For Emergencies: Dial 911

For Non-Emergency Calls: 910-893-0286

If you have any question concerning the 911 center, please use the following contacts.