|The Harnett County 911 Center operates a sophisticated Computer Aided Dispatch System. This CAD system assists the Telecommunicators in Call Entry, 911 Call Tracing (Land and Cellular), Tracking the status of Law Enforcment, Fire/Rescue, and EMS Units as well as Mapping the location of calls. The 911 Center currently employs 15 full-time Telecommunicators and 2 full-time Call Taker positions. Telecommunicators currently work 12 hour rotating shifts and are highly trained in handling 911 communications including Emergency Medical Pre-Arrival Instructions. On average the 911 Center will dispatch 140 Law Enforcement Calls, 52 Fire/Rescue/EMS calls, and receive countless calls for non-emergency assistance.
Dianne RaynorCommunications Director